What We Do
WaterFront delivers ship agency services at over 500 ports worldwide, supported by four Global Operations Centres in Houston Texas, Panama, Dubai, Rotterdam, Chennai, and Shanghai. Every service we provide is built around one goal: saving our clients time, money, and risk.
Ship Agency
WaterFront is the local representative for seamless port and agency requirements across 90+ countries. Our network of local agents provides in-depth local expertise, established relationships, and consistent high standards managing cargo and vessel operations, finance, documentation, compliance, and vendor management from coordination to completion.
Global Operations Centers
Our four Global Operations Centres in Houston Texas, Panama, Dubai, Rotterdam, Chennai, and Shanghai which provide 24/7/365 coverage and oversight across every port call in our network. They monitor KPIs, vet sub-agents, manage disbursements, benchmark costs, and integrate client systems via API. This is what separates a hub agency from a local agent.
Value-Added Services
Health, Safety & Environment
ISO 9001, 14001, and 45001 certified. Safety and environmental responsibility embedded in every operation, not bolted on as an afterthought.
Compliance
Zero Tolerance anti-bribery, 24-hour sanctions screening, and full KYC vetting which are built into our standard operating procedures
Funding / Payment Solutions
Flexible disbursement and payment management to reduce financial exposure at port.
Cargo Security
Monitoring and coordination to protect cargo integrity throughout the port call.
ESG Reporting
Environmental, social, and governance data and reporting support for clients with sustainability commitments.
Operational Optimisation
Benchmarking, process analysis, and recommendations to reduce port turnaround times and costs.
Market Intelligence
Line-ups, congestion data, port restrictions, and vessel data across 90+ countries turning local network knowledge into actionable client intelligence.
Cargo Documentation
Full documentation management for cargo operations such as bills of lading, certificates of origin, customs paperwork, and more.